General Shipping Policies:

Please allow 1 to 5 business days for all orders to be fulfilled (with exceptions to holidays, launches, and periods of high volume, here we ask that you allow 5-10 business days for fulfillment). Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Please see below for more information on transit times. 

Once the shipping label has been created, you will receive a shipment confirmation email to the email address provided under your order. Please check your "spam" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.

Domestic Shipping Policies:

Domestic orders (within the United States) are shipped via USPS Ground Advantage. Domestic orders should typically arrive between 3 to 6 business days after your order has been shipped. If USPS is anticipating delays due to weather or other factors, those updates will be available at usps.com/tracking. Domestic orders are not insured.

International Shipping Policies:

International orders are shipped via USPS First Class International Mail. International orders may take up to 3-10 weeks to arrive.

Please note: once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS tracking number as a reference.

Please note: certain countries require a customs fee be paid for any merchandise purchased outside of your country. VU Stickers is not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to VU Stickers. For more information regarding returned orders please read the "Return Policies" section below.

Return and Refund Policies:

All sales are final. There are no exchanges or refunds issued once an order has been placed.

VU Stickers is not responsible for lost or stolen mail. Refunds are not issued for lost or stolen mail. If you believe your package may have been lost or stolen in transit, please direct your inquiries to USPS. https://www.usps.com/help/missing-mail.htm

Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to VU Stickers due to the following reasons:

• a failure to pay customs fees
• an insufficient address provided under your original order
• was refused by the sender
• sent to an address that is no longer valid

Refunds are issued on a case-by-case basis and are only issued for one of the below reasons:

1) You received an incorrect order.

If you receive an incorrect order, you must reach out to shopvustickers@gmail.com with your order number within 1 week of receipt in order to receive a refund or replacement. You may be asked to provide a photo of the received product.

2) You received a faulty or damaged product.

If you receive a faulty or damaged product, you must reach out to shopvustickers@gmail.com with your order number within 1 week of receipt in order to receive a refund or replacement. You may be asked to provide a photo of the faulty or damaged product.